36 Charlotte Street, Toronto Ontario M5V 3P7
(416) 849-6627
Restore Your Garments
Welcome to Charlotte Dry Cleaning & Alterations – your trusted destination for premium dry cleaning and laundry care in the heart of Toronto. We pride ourselves on delivering exceptional service, meticulous care, and a commitment to customer satisfaction for every garment and household item that comes through our doors.
At Charlotte Dry Cleaning, we believe dry cleaning is more than just cleaning clothes – it’s about preserving quality, extending garment life, and making you look and feel your best. Whether you're preparing for a special event or simply need weekly laundry care, we’ve got you covered.
✅ Recleaning guarantee – not satisfied? We’ll reprocess your item at no charge
✅Expert staff trained in fabric care, stain removal & pressing
✅ Eco-conscious practices that protect your clothing & the environment
✅ Fast, friendly, and affordable service
We offer a complete range of dry cleaning and laundry solutions tailored to meet your personal or household needs:
✅Suits, shirts, trousers, dresses, skirts, coats, blazers, sweaters
✅Delicate and specialty fabrics like silk, wool, cashmere, and lace
✅Wedding gowns, formalwear, uniforms
🏡 Home & Linen Cleaning
✅Comforters, duvet covers, blankets, throws
✅Bed linens, sheets, pillowcases
✅Curtains, drapes, and valances
✅Tablecloths, napkins, runners
✅Area rugs and specialty fabrics
Discover answers to common inquiries below
What if I'm not happy with the dry cleaning quality?
Bring the item and your original receipt back within 3 days of pickup, and we’ll reclean it at no extra charge.
What if an alteration isn’t up to standard?
Return the altered garment and receipt within 3 days of pickup, and we’ll provide free adjustments.
What happens if my item is lost?
We’ll thoroughly investigate. If the item can’t be found, you’ll receive compensation equal to 10× the service charge, pre-tax. (This reflects the cleaning/alteration fee only—not the clothing's resale value.)
Are there any items you won’t cover for damage?
Yes. We do not take responsibility for issues caused by:
Pre-existing damage—like color fading, shrinkage, or fragile fabrics
Items left in pockets, faulty manufacturing, or unexpected material reactions during cleaning or altering
Apparel unclaimed for over 1 year (365 days)—these may be donated or discarded
Can the policy change?
Yes, Charlotte Dry Cleaners reserves the right to update this refund policy at any time.
What does my use of the service imply?
By using the service, you’re agreeing to these terms and our outlined liability limits.
Revitalize Your Wardrobe, Refresh Your Style!
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(416) 849-6627
36 Charlotte Street