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(416) 849-6627

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36 Charlotte Street, Toronto Ontario M5V 3P7

Hours of Operation

Mon - Fri: 8am to 7pm

Sat: 8am to 4pm

Sun: Closed

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Frequently Asked Questions

Discover answers to common inquiries below

What if I'm not happy with the dry cleaning quality?

Bring the item and your original receipt back within 3 days of pickup, and we’ll reclean it at no extra charge.

What if an alteration isn’t up to standard?

Return the altered garment and receipt within 3 days of pickup, and we’ll provide free adjustments.

What happens if my item is lost?

We’ll thoroughly investigate. If the item can’t be found, you’ll receive compensation equal to 10× the service charge, pre-tax. (This reflects the cleaning/alteration fee only—not the clothing's resale value.)

Are there any items you won’t cover for damage?

Yes. We do not take responsibility for issues caused by:

Pre-existing damage—like color fading, shrinkage, or fragile fabrics
Items left in pockets, faulty manufacturing, or unexpected material reactions during cleaning or altering
Apparel unclaimed for over 1 year (365 days)—these may be donated or discarded

Can the policy change?

Yes, Charlotte Dry Cleaners reserves the right to update this refund policy at any time.

What does my use of the service imply?

By using the service, you’re agreeing to these terms and our outlined liability limits.